Can I change my delivery address once my order has been placed?
We are not always able to accommodate changes once an order has been placed as processing begins immediately. Please contact us ASAP at email@example.com so we may try our best to get this sorted for you!
My order already shipped but I need to change my mailing address
Unfortunately, once your order has been dispatched we are no longer able to make any adjustments to the order. If your order is returned to us due to an incorrect mailing address, a reshipment fee will apply and/or shipping costs will not be refunded.
Can I change the billing address for my order?
We aren't able to edit billing addresses once an order has been placed, but no worries! As long as your order was successfully placed and the shipping address is correct, your order can still be delivered.
Can I change or cancel my order once it has been placed?
We know receiving your items ASAP is super important, so processing begins as soon as your order is placed. For this reason, unfortunately, we are not always able to accommodate any changes. If any corrections, changes, or cancellations need to be made, please contact our team ASAP at firstname.lastname@example.org with your order number and details of the changes/cancellation. We will try our best to get it sorted for you, however, this is not guaranteed.
My item has arrived damaged or faulty
We're so sorry to hear your item has arrived damaged or faulty.
Please email us at email@example.com within 7 days of delivery with your order number and an image of the damaged item. Our customer service team will get this resolved as quickly as possible for you!
If your item was damaged during transit AND your order was insured with Route Insurance at checkout, please file a claim HERE.
To file a claim, all you will need is your order number and the email address used to place the order. Don't forget to email our team as well!
I received the wrong item
Oh no, we're so sorry to hear about this! Please send over an image of the item(s) you have received, along with the packaging to firstname.lastname@example.org within 7 days of delivery. Our customer service team will get this sorted for you ASAP!
An item is missing from my order
We're so sorry to hear about this! Each order is checked thoroughly before being dispatched, we apologize an error has occurred. Please contact us immediately at email@example.com with an image of the item(s) you have received within 7 days of delivery so our team may investigate and present a solution as soon as possible.
My item broke
We are extremely sorry to hear this has happened to your item. This shouldn't happen as long as your jewelry is cared for.
If your item has become damaged within 14 days of delivery, please contact us ASAP at firstname.lastname@example.org with your order number and an image of the damage. Our friendly customer service team will get back to you with a solution.
For domestic orders only:
If your item becomes damaged outside of our 14 day delivery window, you may purchase a repair.
For non-vermeil repairs, such as gold plated or gold filled jewelry, please visit the following and follow the instructions:
For vermeil jewelry repairs, please visit the following link and follow the intersections:
Please note, repairs are applicable for domestic orders only.
Have questions on which repair to select? Ping us at email@example.com!
Where is my order being shipped from?
All orders are dispatched from our facility in Houston, TX.
How much is shipping?
$75 & under - $3.95 flat rate
$75 & over - free shipping
Priority shipping (2-3 day service) domestic only:
$12 flat rate
*Please note: priority shipping is NOT a rush order service. Priority shipping delivery dates are not guaranteed by USPS, and delays may occur. Unfortunately, shipping delays are not in our control.
Rates are calculated at checkout.
*International orders are subject to customs, duties, and/or taxes determined by the country destined for delivery. We, Chvker Jewelry, are not responsible for any customs, duties and/or taxes. All fees associated with importation must be paid by the package recipient. If customs, duties and/or taxes are not paid by the package recipient, your order will not be refunded.
When will my order ship?
Please note: COVID-19 has caused fulfillment delays as we take precautions for the safety of our team. Our current processing time varies from 4-10 days. Please note, this is only an estimate and the actual processing time may fluctuate. We hope you can understand. Thank you for your patience!
Our standard processing time, without COVID-19 delays, follows below:
Non-custom items: 3-7 days
Custom items: up to 30 days
*Delays may occur around promotional sales events and the holidays.
How long is shipping?
Domestic delivery: 3-5 days
Priority delivery (USA only): 2-3 days
International: 10-15 days
*Delays may occur with shipping.
*We are not responsible for any duties, taxes or customs fees.
How can I track my order?
Once your order has been dispatched, you will receive an email with tracking details.
My tracking hasn't updated?
We're so sorry to hear your tracking has not updated. Please allow about 24-72 hours for tracking to update once your package has shipped. If tracking is still unavailable after that time frame, please contact us at firstname.lastname@example.org for further assistance.
Tracking states my package has been delivered but I have not received it yet
Occasionally, USPS tracking information can be inaccurate, and packages are prematurely scanned as delivered. Your order will most likely be delivered within the next couple of business days. In the meantime, get in touch with neighbors and/or your local post office just in case! If your order is still not delivered after 3 business days, please contact us at email@example.com.
Do you ship internationally?
Yes, international shipping is available! We are currently working on adding more countries to our shipping list! Stay tuned.
Do I have to pay customs, duties and/or taxes?
Duties and taxes are collected at checkout for the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, United Kingdom
If your country is not listed above, duties and taxes will be collected at the time of delivery.
All international orders are subject to customs, duties and/or taxes. We are not able to provide the amount of the fees that will be charged upon delivery as this is calculated by the country of delivery. Chvker Jewelry is not responsible for any customs, duties, and/or taxes imposed on the package. Refunds are not provided for any orders that are refused due to customs, duties, and/or taxes.
Can I return or exchange my order?
Domestic orders only:
Any orders placed during a sale, with a discount code or with a marked down price are final sale.
If the above does not apply to your order, we gladly accept exchanges or returns for store credit within 14 days of delivery. Please visit our returns portal at https://returns.chvker.com.
All exchanges or returns must receive approval or they will be refused.
Once your exchange or return is received, it will be thoroughly inspected by our team. If your exchange or return is received with visible wear, we will refuse the exchange or return.
Any return shipping fees must be paid by the customer. We do not provide refunds on shipping costs.
Chvker Jewelry reserves the right to refuse exchanges or returns at any time.
International orders only:
Unfortunately, we do not allow exchanges, returns or refunds for International orders.
Do I need to pay for my return or exchange shipping?
If your order is applicable for a return or exchange according to our policy, any return shipping costs are the customer's responsibility. Please see our return and exchange policy for more information or email us at firstname.lastname@example.org. All exchanges or returns must receive approval or they will be refused.
Can international orders be returned?
Unfortunately, we do not allow exchanges, returns or refunds for international orders.
What size should I order?
Please refer to our size charts if you need help selecting the best size for you! Measuring is super easy, you can do so with a string and ruler.
How do I care for my jewelry?
Please avoid contact with moisture for all jewelry. Apply lotions, sprays and perfumes before putting on jewelry. Take off jewelry before exercise and bed. Keeping your jewelry as dry as possible will help prolong the nature of its color and shine. Store your jewelry when dry only. To clean jewelry, gently use a soft cloth to wipe off any residue. Please treat your jewelry with care.
When will you be restocking?
Unfortunately, we are not always able to provide an exact restock date. Feel free to send our team an email at email@example.com to see if an estimated restock date is available. To stay in the loop, you may subscribe to our “back in stock notification” found on the product page, and we’ll shoot you an email when the item returns! Be sure to follow us on Instagram as well to stay updated.
Can you offer a certain item I love in silver?
With enough requests, we can introduce a silver version of your favorite item(s)!
To put in a request, please enter your email in our request form found on the product page. We will email you when and if a silver version becomes available! :)
Where can I purchase your jewelry?
Our products are sold on www.chvker.com only!
How can I use my gift card?
Gift cards can be redeemed in the gift card or discount code box found at checkout.
Do you have any discount codes available?
Stay tuned on Instagram and sign up for emails and/or text from us to be in the loop!
P.S. you can sign up for our email newsletter and/or text messaging for a surprise! *Hint, hint.. first time sign-ups receive a code!*
Can I use my discount code on all items?
Unfortunately, discount codes are not applicable on sets or sale section items as they are already discounted.
Why is my discount code not working?
Oops! Make sure you aren't trying to use your discount code on any sets or sale section items as these items are ineligible for any codes!
Can I combine discount codes?
Discount codes cannot be combined with any other codes or any automatic sales/promotions that may already be running on the site.
Can I get a price adjustment?
Unfortunately, we are unable to honor any discount codes or sales for orders that were placed outside of the promotional period.
We also do not offer price adjustments for any other reasons.
My discount code is not working?
Discount codes are not applicable on sets or sale section items as they are already discounted. Please be sure you are not attempting to use a discount code on these items.