FAQ

Does we ship internationally?

Yes, international shipping is available!

When will my order ship?

For items that are not custom, please allow up to 10 business days (excluding weekends and holidays) for processing time as all pieces are handmade to order.

Custom items may take up to 30 days for processing.

*Delays may occur around promotional sales events and the holidays.

How long is shipping?

Standard domestic delivery (in the USA) usually takes between 3-7 business days.

Priority domestic delivery requires normal processing times but will take 2-3 business days for delivery.

International delivery usually takes between 5-15 business days. *Delays may occur with shipping. We are not responsible for any duties, taxes or customs fees.

My tracking hasn't updated?

Please allow about 24-72 hours for tracking to update. If tracking is still unavailable, please contact us for further assistance.

My item arrived damaged.. what now?

Please keep any and all packaging if your order has arrived damaged as all shipments are insured. Email us with an image of the damage as well as your package with the label visible so that we may further assist you!

Can I return or exchange my order?

All items are handmade to order specially for you so exchanges and returns are not available at the moment. If there are any issues with your order please, contact us we are more than happy to help!

How do I care for my jewelry?

Please avoid contact with moisture for all jewelry. Apply lotions, sprays and perfumes before putting on jewelry. Take off jewelry before exercise and bed. Keeping your jewelry as dry as possible will help prolong the nature of its color and shine. Store your jewelry when dry only. To clean jewelry, gently use a soft cloth to wipe off any residue. Please treat your jewelry with care.

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